The publisher (hereinafter the “Publisher”) of the website www.melonea.com (hereinafter the “Website”) is committed to protecting the confidentiality and security of personal data (“Personal Data”) relating to any user (hereinafter the “User”) and collected in the context of the Website’s activity.
The Publisher undertakes to process such data in compliance with applicable regulations, including the French law of 20 June 2018 on data protection and the General Data Protection Regulation (GDPR).
1. Data Controller
For the collection and processing of Personal Data on the Website, the data controller is the sole proprietorship Jamal-Eddine BENYAHYA, registered under SIREN number 909 322 067, with registered office at 29 Chemin de Nicol – 31200 Toulouse, France.
As data controller, the Publisher takes all reasonable steps to ensure the accuracy and relevance of Personal Data with regard to the purposes for which it is processed.
2. Personal Data Collected
Within the framework of the Website’s activity, the Publisher may collect Personal Data provided:
directly by the User: name, surname, city, country of residence, email address, phone number, bank card number, etc.;
indirectly: connection data (type of connection used, IP address, mobile operator), browsing data (pages visited, activity/inactivity rate), use of the Website’s features.
The Publisher does not collect any sensitive data within the meaning of the GDPR.
3. Purpose of the Collection
The collection of Personal Data is carried out for the operation of the Website and access to its services (the “Services”), in particular for:
providing and improving the Services,
customer relationship management and personalization of Services,
billing operations,
satisfaction surveys,
statistical analysis,
fraud prevention,
Website security.
4. User Rights
In accordance with applicable legislation and regulations, each User of the Site has the following rights:
Right of inquiry: the User has the right to know whether their Personal Data are being processed, in particular which data are collected, their origin, why, and by whom they are processed.
Right of access: the User has the right to access the Personal Data collected from them or about them. This includes the right to request and obtain a copy of their collected Personal Data.
Right of rectification: the User has the right to request the rectification of inaccurate, incomplete, ambiguous, or outdated Personal Data.
Right of erasure: the User may request that their Personal Data be deleted, in cases provided for by law and regulations, subject to the Publisher’s legal retention obligations (accounting, tax, etc.).
Right to restrict processing: the User may request the limitation of the processing of their Personal Data in the cases provided for by law and regulations.
Right to data portability: the User has the right to obtain their Personal Data in a machine-readable format or, where technically feasible, to have it transferred directly from one controller to another.
Right to withdraw consent: the User has the right to withdraw any consent given for the processing of their Personal Data.
Right to digital inheritance: the User has the right to define directives (general or specific) concerning the fate of their Personal Data after death.
Right to object to processing: the User has the right to object at any time, on grounds relating to their particular situation, to the processing of their Personal Data when the legal basis is the Publisher’s legitimate interest. In particular, the User has the right to object at any time to the use of their Personal Data for marketing purposes.
To exercise their rights, the User must send a request, accompanied by proof of identity, to the Publisher by email at contact@melonea.com or by post at the address indicated in Article 1 above.
Requests for deletion of Personal Data will be subject to the obligations imposed on the Publisher by law, particularly regarding retention or archiving.
In the event of a dispute, the User may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) (www.cnil.fr), the supervisory authority responsible for enforcing personal data protection obligations.
5. Recipients of Personal Data
Personal Data are primarily intended for use by the Publisher.
They may be shared with service providers (subcontractors) engaged by the Publisher to provide the Services for the purposes described above.
In the event of illegal activities, suspected illegal activities, investigations, or judicial requests, Personal Data may be transmitted, upon request, to judicial or regulatory authorities: police, gendarmerie, magistrates, tax or social services, etc.
6. Transfer of Personal Data outside the EU
The Publisher may transfer certain Personal Data outside the European Union. Such transfers will only be made to countries whose level of personal data protection is recognized by the EU, or on the basis of standard contractual clauses.
7. Security
The Publisher takes all necessary measures to ensure the security of collected Personal Data.
Data are hosted by specialized subcontractors (web hosting, email services). Servers are protected by restricted access (ID and strong password), encrypted SSL/HTTPS connections, and hosted in secure, authorized data centers administered by the service provider.
8. Notification in the event of a data breach
If, despite all protections implemented by the Publisher and its subcontractors, certain Personal Data were subject to a security breach, the Publisher undertakes to inform Users within the legal deadlines in force.
This legal notification obligation shall not be interpreted as recognition of liability or negligence on the part of the Publisher or its subcontractors.
9. Data retention period
To meet its legal obligations or to have the necessary elements to assert its rights, the Publisher will archive Personal Data under the conditions provided for by applicable regulations.
The lawfulness of processing carried out by the Publisher is based on:
(i) the contract concluded with the User, particularly for the Services;
(ii) the User’s express consent, which can be withdrawn at any time;
(iii) the Publisher’s legitimate interest (commercial, justified, balanced, and not infringing on the User’s privacy);
(iv) legal obligations.
Retention periods vary according to the purpose of collection.
Most Personal Data are retained for 3 years from the User’s last activity on the Site, then archived with restricted access for an additional period authorized by law (payment, warranty, disputes, etc.).
They are then deleted.
10. Cookies
A “cookie” is a small information file sent to the User’s browser and stored on their device (e.g., computer, smartphone). It includes information such as domain name, Internet provider, operating system, and date and time of access.
It enables the Site to remember User actions and preferences (login, language, font size, etc.) for a certain period, so the User does not need to re-enter them during subsequent visits.
Cookies cannot damage the User’s device.
The Publisher may process information relating to the User’s browsing, such as visited pages or searches performed. This helps improve Site content, navigation, personalize offers, and display advertising on or outside the Site.
Types of cookies used:
Analytical/statistical cookies: measure Site usage and performance, produce statistics, track visits, and improve ergonomics.
Functional cookies (always active): ensure proper Site functioning, temporarily store session data, e.g., form entries. Some functional cookies are essential and cannot be refused.
The User must consent to the placement of certain cookies, indicated in the cookie banner upon first connection. Consent is valid for up to 6 months.
Statistical cookies exempt from consent may be stored for a maximum of 13 months.
Users may refuse cookie installation at any time, though navigation and experience may be limited. Cookie settings can be modified at any time via “Cookie Settings.”
Third-party partners of the Publisher may deposit cookies on the Site. Only the cookie issuer can access or modify its contents, and the Publisher has no control over third-party cookies. Their use is subject to their own privacy policies, and Users are encouraged to consult them.
11. Modification of the Privacy Policy
The Publisher reserves the right to update this Privacy Policy at any time, particularly to reflect changes in laws and regulations.